Refund policy

Musa Collection – Return & Refund Policy
Last Updated: 11 April 2026

At Musa Collection, we aim to provide quality products and a smooth shopping experience. Please review our return and refund guidelines carefully before making a purchase.

Eligibility for Returns

We only accept returns under the following conditions:

  • The item received is damaged, defective, or incorrect.

  • A return request is made within 3 days of receiving the order.

  • The product is unused, unwashed, and in original condition with all tags and packaging intact.

Non-Returnable Items

Returns will not be accepted in the following cases:

  • Change of mind after purchase.

  • Slight color variations due to lighting or screen differences.

  • Items that have been used, washed, or altered.

Return Process

To initiate a return:

  1. Contact us within 3 days of delivery.

  2. Share your order number along with clear pictures of the issue.

  3. Our team will review your request and guide you with the next steps.

Refund Policy

  • Once your return is approved and received, we will process your refund.

  • Refunds are usually issued as:

    • Store credit, or

    • Bank transfer / EasyPaisa / JazzCash (depending on the case).

  • Processing time may take 5–7 working days after approval.

Exchange Policy

  • We offer exchanges only for defective or wrong items.

  • Exchanges are subject to product availability.

  • If the desired item is not available, a refund or store credit will be issued.

Shipping Costs

  • Customers may be responsible for return shipping charges unless the issue is from our side (damaged or wrong item).

Contact for Returns

For any return or refund queries, reach out to us:

📧 musacollectionofficial@gmail.com
📞 03226024959

By placing an order on our website, you agree to the terms outlined in this policy.